VMware vSphere: Troubleshooting Workshop [V6.7] (VTSW67)

  COURSE CONTENT

This five-day, hands-on training workshop provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 6.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Client™, VMware vRealize® Log lnsight™, and other tools to analyze and solve problems.

Product Alignment

  • ESXi 6.7
  • vCenter Server 6.7

  WHO SHOULD ATTEND

  • System administrators
  • System integrators

  PREREQUISITES

This course requires completion of one of the following prerequisites:

Experience in working with a command-line interface is highly recommended, as is completion of VMware vSphere: Optimize and Scale [V6.7] (VSOS67).

  COURSE OBJECTIVES

By the end of the course, you should be able to meet the following objectives:

  • Use vSphere Client, the command-line interface, and logs to diagnose and resolve problems in the vSphere environment
  • Introduce troubleshooting principles and procedures
  • Use VMware vSphere® Command-Line Interface to diagnose and resolve problems in the vSphere environment
  • Troubleshoot networking problems and recover from these problems
  • Analyze storage failure scenarios and resolve the problems
  • Troubleshoot vSphere cluster failure scenarios and analyze possible causes
  • Diagnose common VMware vSphere® High Availability problems and provide solutions
  • Troubleshoot problems related to virtual machine migration (VMware vSphere® vMotion®), and improve resource use (VMware vSphere® Distributed Resource Scheduler™)
  • Troubleshoot VMware vCenter Server® problems
  • Identify VMware ESXi™ host problems, analyze failure scenarios, and correct them
  • Troubleshoot faulty virtual machines, including installation problems, snapshot problems, and connection problems

Certifications This course prepares you for the following certification:

  • VMware Certified Professional 6.5 – Data Center Virtualization (VCP6.5-DCV)

  OUTLINE: VMware vSphere: Troubleshooting Workshop [V6.7] (VTSW67)

1 Course Introduction

  • Introductions and course logistics
  • Course objectives

2 Introduction to Troubleshooting

  • Identify the effects of a system problem
  • Define the scope of troubleshooting
  • Use a structured approach
  • Discuss the principles of troubleshooting
  • Follow a logical troubleshooting procedure
  • Examine examples of troubleshooting

3 Troubleshooting Tools

  • Use command-line tools to identify and troubleshoot problems
  • Use vSphere CLI
  • Find and interpret important log files
  • Use vRealize Log Insight for log aggregation, efficient log search, and problem analysis

4 Networking

  • Identify the symptoms of network-related problems
  • Analyze and resolve standard switch and distributed switch problems
  • Analyze virtual machine connectivity problems and fix them
  • Examine common management network connectivity problems and restore configurations
  • Identify and prevent potential problems

5 Storage

  • Troubleshoot storage (iSCSI, NFS, VMware vSphere® VMFS, VMware vSAN™, and VMware vSphere® Virtual Volumes™) connectivity problems
  • Analyze storage-related logs
  • Analyze hardware malfunction and software misconfiguration scenarios
  • Identify multipathing-related problems, including permanent device loss (PDL) and all paths down (APD)
  • Analyze possible causes, recover from faulty conditions, and restore storage visibility

6 vSphere Clusters

  • Identify and recover from problems related to vSphere HA
  • Analyze and troubleshoot various types of vSphere vMotion problems related to virtual machine migrations
  • Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
  • Examine vSphere cluster failure scenarios and possible solutions

7 Virtual Machines

  • Analyze and resolve common virtual machine snapshot problems
  • Identify possible causes and resolve virtual machine power-on problems
  • Troubleshoot virtual machine connection state problems
  • Resolve problems seen during VMware Tools™ installations
  • Examine failure scenarios and provide solutions

8 vCenter Server and ESXi

  • Describe the vCenter Server and VMware Platform Services Controller™ architecture in vSphere 6.x
  • Identify and resolve authentication problems
  • Troubleshoot VMware Certificate Authority and certificate problems
  • Analyze and fix problems with vCenter Server services
  • Analyze and fix vCenter Server database problems
  • Identify VMware vCenter Server® High Availability problems
  • Examine ESXi host and vCenter Server failure scenarios and resolve the problems