WITSHOOT – Troubleshooting Cisco Wireless Enterprise Networks


Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT) helps you prepare for the CCNP-Wireless certification. You will learn guidelines for troubleshooting Wi-Fi architectures of Cisco wireless components. You will also learn the tools and methodologies needed to identify and resolve client connectivity, performance, and RF issues.


  • Senior Wireless Network Engineer
  • WLAN Engineer
  • Wireless Consulting Engineer
  • Wireless Network Planning Engineer
  • Wireless Implementation Engineer


This course is part of the following Certifications:


Upon completing this course, you will be able to:

  • Describe the Troubleshootinging Methodology
  • Troubleshoot AP Joining Issues
  • Troubleshoot Client Connectivity Issues
  • Identify and Locate RF Interferences
  • Troubleshoot Client Performance Issues
  • Identify Common Wired Infrastructure Issues Based on the Output From Common Troubleshooting Tools
  • Troubleshoot WLC and AP High Availability Issues


  OUTLINE: Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT)

Module 1: Identify Common Troubleshooting Approaches

  • Network troubleshooting methodology
  • Common Show and Debug Commands
  • Packet Captures
  • RF Spectrum Analysis
  • Cisco Prime Infrastructure as a troubleshooting tool
  • Ekahau and MetaGeek troubleshooting capabilities
  • WLCCA Tool
  • Message Logging

Module 2: Identify Wireless Infrastructure Issues

  • Troubleshooting of Client Connectivity Issues
  • Interference Devices and RF Propagation Issues
  • Troubleshooting RF Signal Issues with Ekahau
  • Issues Affecting Client Performance
  • Client Performance Troubleshooting Tools
  • Cisco Wireless LAN Controller (Cisco WLC) CLI tools

Module 3: Identify Core Wireless Infrastructure Issues

  • AP-to-controller Issue Troubleshooting
  • CAPWAP AP Join Process Troubleshooting
  • Cisco WLC tools
  • Cisco WLC Example Scenarios
  • Converged Access Scenarios
  • AP Failover Troubleshooting
  • Wireless-Related Wired Infrastructure Issues
  • IP, DHCP, and DNS Issues
  • VLANs, trunks and PoE Issues
  • Cisco FlexConnect Troubleshooting

Module 4: Identify Wireless Security Issues

  • Client Authentication Issues troubleshooting
  • Best practice approaches for troubleshooting
  • Guest access Troubleshooting Options
  • RF-Related Security Threats and Issues
  • Non-802.11 Interferers Troubleshooting and Issues


  • Challenge 1: Troubleshooting Client DHCP Issues
  • Challenge 2: Troubleshooting AP Discovery and Join Failures
  • Challenge 3: Verifying Client Authentication Issues Using Prime Troubleshooting Tools
  • Challenge 4: Troubleshooting Guest Network Issues
  • Challenge 5: Spectrum Analysis Using metageek Chanalyzer
  • Challenge 6: Poor Performance on 2.4 GHz
  • Challenge 7: APs Are Not Joining the Controller, Example 1
  • Challenge 8: APs Are Not Joining the Controller, Example 2
  • Challenge 9: Client Roaming Is Not Handled Seamlessly
  • Challenge 10: No Access to wlc1 from the Network, Example 1
  • Challenge 11: No Access to wlc2 from the Network, Example 2
  • Challenge 12: New 802.11ac APs Are Not at Maximum Performance
  • Challenge 13: FlexConnect Local Switched WLAN Issue
  • Challenge 14: FlexConnect APs Cannot Authenticate New Users
  • Challenge 15: Client Authentication Failure