Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)


Our Cisco CIPTV1 will train network admins, engineers and systems engineers how to flawlessly implement a Cisco Collaboration Solution at a single site environment using Cisco’s Unified Communications Manager (CUCM) to act as the call routing and signaling function.

The course is composed of intensive lab sessions and in-depth lectures designed to teach you how to perform post-installation tasks and CUCM configurations, as well as MGCP, H.323 and SIP trunk implementations. You will also be able to implement audio/video conferencing and various other media resources into a single site atmosphere. Furthermore, you will learn to maximize the value of Quality of Service in the network and how it relates to the quality standards of voice and video calls.

After completion of our Cisco CIPTV1 course, you will bring an extreme amount of value back to their respective clients. Not only will you deploy Cisco phone services and configure software-based media services without hesitation, but you will also be able to articulate each and every detail of the CUCM to your in-house teams.


The primary target audiences for the course are:

  • Network Administrators
  • Network Engineers
  • CCNP Collaboration candidates
  • Systems engineers


This course is part of the following Certifications:


  • Working knowledge of fundamental terms and concepts of computer networking, LANs, WANs, switching and routing
  • Ability to configure and operation Cisco routers and switches, enablement of VLANs and DHCP
  • Knowledge of basics of digital interfaces, PSTN and VoIP
  • Basics of converged voice and data networks


Upon completing this course, you will be able to:

  • Describe the role of Cisco Unified Communications Manager in a Cisco Collaboration Solution, including its functions, architecture, deployment and redundancy options.
  • Deploy endpoints, users, and Cisco IP Phone Services.
  • Describe the functions and the purpose of a dial plan.
  • Explain how to implement on-cluster calling.
  • Describe how to configure MGCP, H.323, and SIP gateways.
  • Describe how to create a dial plan that supports inbound and outbound off-cluster calling for numbers and URLs.
  • Describe the types of media resources that Cisco Unified Communications Manager supports.
  • How to configure Cisco Unified Communications Manager server software-based media resources and how to implement Cisco hardware-based media resources
  • Describe how to implement audio and video conferencing devices that can be used with Cisco Unified Communications Manager, built-in Cisco Unified Communications Manager software audio bridge and, Cisco IOS-based audio and video conference bridges.
  • Describe how to deploy Cisco TelePresence conferencing products including Cisco TelePresence MSE 8000, Cisco TelePresence Server, Cisco TelePresence MCU, and Cisco TelePresence Conductor.
  • Describe QoS with emphasis on the components (or toolkit) that are used to provide services for various business applications.


  OUTLINE:: Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1)

Module 1: Cisco Unified Communications Manager (CUCM) Introduction

  • Overview of the Cisco Collaboration Solution
  • Functions
  • Architecture
  • Models
  • Redundancy
  • Servers
  • Services
  • Groups
  • Configuration Elements
    • Enterprise Parameters
    • Service Parameters
    • Device Settings
  • Comparison of Endpoints Supported by CUCM
  • Endpoint Configuration Elements
  • User Accounts
  • LDAP Integration

    • Authentication
    • Attribute Mapping
    • Filters

    Cisco IP Phone Services

    • Overview
    • Deployment Options

Module 2: Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling

  • Dial Planning
    • Overview
    • Components and Their Functions
    • Comparison of Dial Plan Configuration Elements
  • Endpoint Addressing
  • CUCM Call Routing Overview
  • Cisco Unified Communications Call-Routing Logic
  • Addressing Methods and Digit Analysis
  • Variable-Length Patterns, Overlapping Patterns, and Urgent Priority
  • Calling Privileges Overview
  • Calling-Privileges Configuration Elements
  • Partitions and CSSs
    • Considerations
    • Configuration
  • Call Coverage Overview
    • Call Hunting
    • Call Hunting Scenarios
    • Call Queuing
    • Call Hunting and Call Queuing Configuration

Module 3: Implementation of Single-Site Off-Cluster Calling

  • PSTN Access Methods
  • TDM Gateway vs. Cisco UBE
  • TDM Gateway Comparison
  • Audio and Video Codec Selection
  • PSTN Numbering Plans
  • MGCP Gateway Implementation
    • Support in CUCM
    • Implementation Considerations
    • Implementing in CUCM
    • Integrating Cisco with CUCM
    • Configuring Gateway Fractional PRIs
  • Path Selection in CUCM
  • Route Groups in CUCM
  • Route Lists in CUCM
  • Digit Manipulation Requirements with Multiple Paths
  • Digit Manipulation Configuration Elements in CUCM
  • PSTN Access Digit Manipulation Example
  • H.323 and SIP Gateway Overview
  • Dial Peer Overview
    • Inbound Dial Peer Selection
    • Discovery 1: Exploring Cisco IOS Gateway Functions
    • Outbound Dial Peer Selection
    • Discovery 2: Exploring Cisco IOS Gateway Functions
  • Digit Manipulation Features
  • Codec Configuration
  • COR Configuration
  • H.323 PSTN Gateway Configuration in CUCM
  • Dial Plan Design and Documentation
  • Cisco Unified Border Element Overview
  • Protocol Interworking on the Cisco Unified Border Element
  • Media Flows on the Cisco Unified Border Element
  • Codec Negotiation on the Cisco Unified Border Element
  • PSTN SIP Access Overview
  • Configuration Requirements in CUCM
  • Configuration Requirements for the Cisco Unified Border Element
  • Cisco Unified Border Element URI Dialing Overview
  • CUCM URI Dialing Configuration Requirements
  • Cisco Unified Border Element URI Dialing Configuration Requirements
  • Dial Plan Interworking Characteristics
  • Dial Plan Interworking Support

Module 4: Media Resources

  • Media Resources Overview
  • Audio Conferences
  • Video Conferences
  • Transcoders
  • Media Termination Points
  • Annunciators
  • Music on Hold
  • Video on Hold
  • Trusted Relay Points
  • MOH Support in CUCM
  • Unicast and Multicast MOH Characteristics
  • MOH Audio Source Selection
  • MOH Configuration
  • Annunciator Support in CUCM
  • Annunciator Configuration Procedure
  • Media Resource Access Control Overview
  • Conference Bridge Selection
  • Media Resource Access Control Configuration
  • MTP Types and Functions
    • Requirements for SIP Trunks
    • Requirements for H.323
    • Configuration Procedure

Module 5: Audio and Video Conferencing

  • Devices That Support Audio or Video Conferencing
  • Comparison of Audio Conference Bridges
  • Comparison of Video Conference Bridges
  • Conference Bridge Integration Options in CUCM
  • CUCM Software Audio Conference Bridge
  • Cisco IOS-based Conference Bridges
  • CUCM and Cisco IOS-based Conference Bridge Configuration
  • Cisco TelePresence MSE 8000
    • Overview
    • Feature Blades
    • Capabilities
    • Feature Blade Configuration
  • Cisco TelePresence Server Overview
    • Integration of Cisco TelePresence Server and CUCM
    • Configuration Example of Cisco TelePresence Server Integration
  • Cisco TelePresence Conductor Characteristics
  • Options for Integrating Cisco TelePresence Conferencing Resources
  • Integration of Cisco TelePresence Conductor and Cisco Unified Communications Manager

Module 6: Quality of Service

  • Issues in Packet-Switching Networks
  • Solutions to Packet-Switching Network Issues
  • Bandwidth Calculations
    • For Layer 2 Overhead
    • For Video Calls
  • Three Models of QoS
    • Best-Effort
    • IntServ
    • Resource Reservation Protocol
    • DiffServ
  • Differentiated Services Code Point
  • Overview of QoS Components
  • Classification
  • Marking
  • Mapping Classes and Markings
  • Congestion Management
  • Congestion Avoidance
  • Policing
  • Shaping
  • Link Efficiency Methods
    • Compression
    • LFI
  • Marking Methods
  • Class-Based Markings
  • Trust Boundaries
  • Mapping Layer 2 CoS to Layer 3 QoS
  • Marking Configuration Example
  • Comparison of Policing and Shaping
    • Class-Based Policing: Single Bucket
    • Class-Based Policing: Dual Buckets
    • Class-Based Policing: Dual Rate
    • Class-Based Shaping
  • Low Latency Queuing
  • Monitoring LLQ
  • Calculating Bandwidth for LLQ
  • Example 1: Single-Rate Single Token Bucket Class-Based Policing
  • Example 2: Single-Rate Dual Token Buckets Class-Based Policing
  • Example 3: Class-Based Shaping


  • Configuring CUCM Initial Settings
  • Deploying Endpoints and Users
  • Implementing Endpoint Addressing and Call Routing
  • Implementing Calling Privileges
  • Implementing Call Coverage
  • Implementing PSTN Calling Using MGCP Gateways
  • Implementing PSTN Calling Using H.323 Gateways
  • Implementing PSTN Calling Using SIP Trunks Through Cisco Unified Border Element
  • Using Cisco Unified Border Element for URI Dialing
  • Implementing Annunciators and MOH
  • Implementing Conference Bridges
  • Implementing Cisco TelePresence Conductor